SALES POLICY AND WARRANTY PROGRAM
REFUNDS AND EXCHANGES: Refunds will be paid out in the same manner as the original purchase. For cash purchases over $75, a refund check will be issued. A 25% administrative handling fee may be charged on all returned parts. Electrical parts are non-refundable. A faulty electrical part may be exchanged for the same part type only. No refunds after 30 days from original part purchase date. Exchanges for faulty parts may be made until the end of your warranty period. No refunds of deposits after 30 days. Parts must retain original markings for exchanges or refunds. Parts not marked are sold “AS IS”. No refunds or replacements if parts are damaged or disassembled. All refunds or exchanges must be accompanied by original sales receipt. Seller reserves the right to make customer satisfaction accommodations on a case by case basis. Freight cost is non-refundable.
SPECIAL ORDER PARTS: If we are unable to fulfill your special order parts request within a reasonable amount of time, a full refund will be issued to the original purchaser in the manner in which it was paid. A 35% handling fee may be assessed for special order parts that are cancelled while in transit.
RETURNED CHECK FEE: A $40.00 administrative handling fee will be charged on all returned checks.
DAMAGE ADJUSTMENTS: All damage adjustments must be made at time of delivery or sale and approved by management. If an exchange is to be made on an already adjusted part, it will be re-billed at original sale price.
LIMITED WARRANTY PROGRAM
30-Day Silver Warranty: Every part purchased from Brandywine Automotive Centers will include our 30 day warranty at no additional cost. Warranty is valid for replacement of faulty part. No labor coverage is included with the silver warranty unless we install the part.
Six Month Gold Warranty: This plan covers the part for six months from date of purchase and includes limited labor reimbursement to aid in the reinstallation of a replacement part. Upon approval by our Warranty Claims Department, labor will be reimbursed at $25/hour based off of the Chilton® labor guide and limited to professional installation with receipt. No reimbursement for self-installed (non-professional) repairs.
One Year Platinum Warranty: This plan covers the part for one year from date of purchase and includes limited labor reimbursement to aid in the reinstallation of a replacement part. Upon approval by our Warranty Claims Department, labor will be reimbursed at $25/hour based off of the Chilton® labor guide and limited to professional installation with receipt. No reimbursement for self-installed (non-professional) repairs.
Bonus: Parts installed by Brandywine Companies will be replaced by Brandywine Companies at no additional labor cost for the term of your warranty period.
LIMITED LABOR REIMBURSMENT PROGRAM: Labor reimbursement is valid for mechanical parts only and is limited to one replacement. Reimbursement will be paid out after the seller supplied replacement part has been installed and the faulty part has been returned. Proof of replacement will be required. Labor reimbursement will be made by company check and will only be paid out up to a limit of $500 based off of the Chilton® labor guide. Seals, fluids, gaskets, belts, etc. are the customers responsibility and will not be reimbursed. Labor reimbursement program excludes electrical parts. Parts installed by Brandywine Companies will be replaced by Brandywine Companies at no additional labor cost to purchaser.
MECHANICAL PARTS WARRANTY: Engines are guaranteed against cracks, excessive oil smoke, or excessive blow by and rod or piston knocks. Engine accessories, including, but not limited to the throttle body, injectors, seals, gaskets and o-rings are excluded from the engine warranty. When you install or have others install, it is your responsibility to change all fluids, filters, seals, gaskets, timing belts/chains and service coolant systems before starting or moving vehicle. Failure to do so voids warranty. Problems caused by improper installation will be repaired at customers expense. Transmission cooling systems must be flushed and non-flushable coolers must be replaced. Warranty is good from original purchase date. Parts warranty does not cover damage arising from unusually harsh driving practices such as high performance or off road use of a vehicle. Warranty excludes tow services. Engine and transmission problems must be diagnosed by a seller approved automotive shop at customers expense before part is removed or any warranty work is performed. It is the purchasers responsibility to clear, reset, or reflash any ECM/PCM if necessary. Failure to do so may void your warranty. Warranties are non-transferrable.
CONSEQUENTIAL DAMAGES: Purchaser shall not be entitled to recover from the seller any consequential damages, damages to property, damages for loss of use, rental vehicle costs, loss of time, loss of profits, loss of income, or any other incidental damages not included in this list. If catastrophic failure occurs as a result of a preexisting condition, Brandywine Companies will not be held liable for any consequential damages and you may void your warranty.
CORE CHARGES: For parts requiring a core charge, the core must be brought in at time of purchase or you will be charged full core value. If you wish to receive a core refund, you must bring the core back within 30 days of original sale date. Sales tax on core charges will not be refunded as per Maryland state law.
Brandywine Companies reserves the right to add, change, or remove any policy or warranty without notice at our discretion. All decisions are final.